Problem with Quicken Bill Manager & loanDepot

So I have a Love/hate relationship with the Bill manager tools in quicken. I love it when it has worked but now more often then not it has become so unreliable that I'm loving to hate it!!!

Previously I have been able to make loan payments directly from Quicken to LoanDepot.
However last month the payment failed and it was suggested that I remove and re-add the online biller, which I did.

when adding the biller back to quicken the login screen is now asking for email address/password (where as before it was asking for userid/Password).

The login process returns an Authentication Failed error and reports:
"Invalid username or password, please try again.

I have tried both my original loandepot account as well as email .. both fail from quicken but work on the loandepot web portal.


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @drknight

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. I have taken a look at your biller profile and sent a bug report. There is no exact ETA for a fix but most issues are resolved in about 48 hours. Additionally, I was able to do some research and found that LoanDepot has switched online providers. Due to this, it was required to create a new online account. Were you able to create one? If you have not I would recommend creating a new one or reaching out to your biller for assistance. Again, I apologize for the inconvenience this has caused. 

    Please let us know if you have any questions or concerns. 

    -Quicken Paloma
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