trouble uploading info from Chase (Q Mac)

holtonclan

For the last two weeks or so I noticed a slow down in the uploading of transactions from Chase Bank.
Now it's not occurring at all.
Anyone know what's going on ?

Quicken Francisco

Hello @holtonclan

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues downloading from your chase account. Do you know if you're using direct connect or Quicken Connect? You can double check by going to the account then hitting settings in the bottom right. From there you should get a line with the connection method. 

Are you on the most recent patch as well? Have any of your other banks had issues recently? Any additional details may help in figuring out what exactly is causing the issue.

Once you get a chance let us know more about the issue! From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco

holtonclan

It is Quicken connect and as far as I know - it's on a Mac

Quicken Francisco

@holtonclan

Thanks for the update. Since it's only your chase lets try to see if we might be able to fix the issue by deactivating and reactivating the account. I'll leave steps on how to do so down below.

First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below. 

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://help.quicken.com/display/MAC/Setting+up+accounts

Once you've had a chance to try this let us know if the chase account is downloading transactions again. If not we'll see what we can try next.

Thanks,
Quicken Francisco