Quicken asking for login but won't allow email to be entered. Other questions as well.

tjrob2000

So, a couple of questions. Background. I have quicken installed on a desktop and laptop. I upload the most up to date file from one computer to dropbox then download it to the other PC. This has worked just fine until this last week. The desktop started prompting me for my login, but it won't allow me to enter the email address. Also, it is creating a new database file with different account information, perhaps from previous syncs? Anyway, when I try to open the real data file it wants to convert it. Both computers have the same version of Quicken. They both use OneDrive as well, but our storage is full. Could this be the issue?

tjrob2000

Problem solved! I downloaded a backup from my laptop and had it do a restore and now all is good.

Quicken Paloma

Hello @tjrob2000, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. For this instance, I would recommend moving your active data file(s) out of your online cloud service (Onedrive, Dropbox, etc.) and place them onto your desktop. Once this is done, restore the backup(s) from within Quicken and run a validation. 

To do this select File >Validate and Repair File. 

In regards to not being able to enter your Quicken ID to sign in, it would be beneficial to have a screenshot to take a closer look at it. For instructions on attaching a screenshot click here. Please note that you may have to drag the image file into the response box. 

Please attempt the troubleshooting steps above and provide additional information. Once more information is gathered we can move towards diagnosing the sign-in issue. 

-Quicken Paloma

Ps56k2

Quicken Paloma said:  For this instance, I would recommend moving your active data file(s) out of your online cloud service (Onedrive, Dropbox, etc.) and place them onto your desktop.

I think they are already doing this - as per ...

I upload the most up to date file from one computer to dropbox then download it to the other PC

Ps56k2

tjrob2000 said:  Both computers have the same version of Quicken.
They both use OneDrive as well, but our storage is full.

What do you mean... "our storage is full" ?

tjrob2000

Problem solved! I downloaded a backup from my laptop and had it do a restore and now all is good.

tjrob2000

ps562k, by storage is full I mean our OneDrive (microsoft cloud storage) was full. We'd have to pay to get more. Regarding the copying the file to the hard drive directly, I did that and it didn't work until I used a backup file.