T Rowe Price - not downloading transactions - no error message or codes ?

Camlin

please advise

CaptDAB

Yes. Transactions haven't downloaded since May 2021.

Jim_Harman

Why type of account - personal brokerage? IRA? 401(k)? Other? 

What error message if any so you get?

If no message, what happens when you attempt to download?

Camlin

thank you. any idea when this will get resolved?

Jim_Harman

@Camlin, I don't know when the issue will be resolved, but the resolution may come sooner if you answer the questions I posed above:

Jim_Harman said:

Why type of account - personal brokerage? IRA? 401(k)? Other? 

What error message if any so you get?

If no message, what happens when you attempt to download?

 

CaptDAB

For me 401(k) and no error, just no transactions downloading.

utah11

I have two T. Rowe Price mutual funds (not IRA). TRP One-Step Update download error began several days ago, error code might be [OL-301-A], which is at the end of the error message (see below). Have reset both accounts, no success.

This is the TRP Help for Quicken page:
https://www.troweprice.com/personal-investing/search-results.html?q=quicken+downloading+/+exporting

TRP Help for Quicken states: "What is my ID and PIN/password? The ID and PIN/password required is the same user name and password that you use to log in to T. Rowe Price's secure website. If you need to set up a user name and password for the first time, please visit our secure website. Please note that there is a 10-character password limit; if your T. Rowe Price password is more than this, only enter the first 10 characters and it will authenticate."

I tried changing to the 10-character password in Q One-Step Update -- no success. Had to revert to TRP online password, but still get the One-Step Update error. It's the weekend -- I'll call TRP on Monday to see if they are aware of problem and have a fix. In the meantime, any assistance from Q Support would be most welcome.

Here's the One-Step Update error message that I'm getting: "2 accounts. Your financial institution has rejected your request. Additional information from T. Rowe Price: An error has occurred. Please try again later. If the problem continues, please call T. Rowe Price @ 800-364-6818 [OL-301-A]."

TRP Help for Quicken states: "Whom should I contact if I cannot resolve a problem? If the problem you encounter relates to the ability to download account information for mutual fund and Brokerage accounts, please contact T. Rowe Price Online Support at 1-888-475-5370. For problems with your 401(k) or 403(b) account information, please contact 1-800-354-2386.

dalehawaii

FYI, I was on call with Quicken support early this morning (8/30/21), and the representative said they are aware of the issue with T. Rowe Price (OSU error with mutual funds) and told me to wait. Any estimate as to when this will be resolved?

utah11

T. Rowe Price mutual fund transactions now downloading ok in One-Step Update, at least for me. As of 21:00 UTC (16:00 EDT) 30 Aug. Thanks, Quicken.

The Merg

Transactions are downloading for me, however, a large majority of them are downloading as "Unidentified Security". When doing the Share Reconcile option, it is showing that while I have the shares in Quicken, T. Rowe Price is reporting that I have no shares of the funds.

If anyone has any thoughts or ideas on how to resolve this, it would be appreciated.

- Merg

The Merg

Well, just as a follow-up already... I have two separate accounts at T. Rowe Price. I found that Quicken downloaded all of the transactions for Account 1 along with Account 2 transactions into Account 2 and vice versa. Yeah, that's not good...

- Merg

Jim_Harman

The Merg said:

Well, just as a follow-up already... I have two separate accounts at T. Rowe Price. I found that Quicken downloaded all of the transactions for Account 1 along with Account 2 transactions into Account 2 and vice versa. Yeah, that's not good...

- Merg

Historically TRP required that each mutual fund be in its own account in Quicken (but not for 401(k) accounts)

Could it be that they have changed this and that explains the duplicate downloads users are seeing?

Jim_Harman

I am also experiencing this issue with a T Rowe Price 401(k) account.

No transactions have downloaded since the end of May, no error messages, but if I Reconcile shares from the account's gear menu or do a Compare to Portfolio in the Online Center, it shows the discrepancy in share balances.

Looking at the OFX log, I see the INVPOSLIST and INV401KBAL sections, but the INVTRANLIST section is missing.

The Merg

Jim_Harman said:

The Merg said:

Well, just as a follow-up already... I have two separate accounts at T. Rowe Price. I found that Quicken downloaded all of the transactions for Account 1 along with Account 2 transactions into Account 2 and vice versa. Yeah, that's not good...

- Merg

Historically TRP required that each mutual fund be in its own account in Quicken (but not for 401(k) accounts)

Could it be that they have changed this and that explains the duplicate downloads users are seeing?

I'm not really sure. I have a 457 account with T. Rowe Price and rolled over a 401(k) account to there as well, so I had two separate accounts. In the past, I had multiple funds in each account and they downloaded correctly. All of a sudden I have this issue of the Unknown Security and all transactions for both accounts downloading into both accounts.

- Merg

Jim_Harman

OK, the 457 and 401(k) accounts are different and have been able to hold multiple securities all along, so that's not the issue. 

Unless you are interested in reviewing your OFX logs to see exactly what is being downloaded, I think you will have to contact either T Rowe Price or Quicken Support to review than and figure it out.

CaptDAB

TRowe 401(k) transactions downloaded back to early June today.

Mr Bojangles

T Rowe called me today and said a fix was implemented.