Transactions/balances not loading/downloading from my Credit Union (Solarity CU)

Question

My subscription renewed in August 2021, but I have no activity since before the renewal date.  No errors when I One Step Update - just no new transactions in register.

Quicken Deluxe
 Version:R34.24
 Build: 27.1.34.24
 Express Web Connect
 OS: Microsoft Windows 10 Pro

cweber1976 · Answer

Well Francisco, you are the man.  That worked.  I deactivated and reconnected my FI and deleted my original account.  Just had to go back and re-establish all of my income and bill reminders but that was no biggie.  Thanks a lot for your help.  Much appreciated.

Quicken Francisco · Answer

Hello @cweber1976

It sounds like we might need to deactivate and reactivate the accounts to see if that might fix the issue you're having. I'll leave steps down below on how to do so.First
we'll try deactivating all of the accounts for the affected FI.
You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once
all the accounts are deactivated go ahead and follow the article here on
reconnecting the accounts.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once you've had the chance let us know if this helps get your transaction downloads back up and running.

Thanks,
Quicken Francisco

cweber1976 · Answer

Hi Frankx.  First, thank you for the prompt reply.  I did as suggested and no change with my issue.  I actually had already tried that with no success.  Have the green check mark and everything.  Any other suggestions?