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Citi - Quick Pay Incorrect Payment Amount [Edited]

Terry

Citi changed my quick pay amount to a minimum payment this month. It's been working fine for years. Terry

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Comments

paton

Same thing happened to me. Had to pay remainder on citi web site.

Quicken Francisco

Hello @terry and @paton

Thank you for reaching out to the Community regarding your issue. This is something that we're currently aware of and working on. We do not currently have an ETA on when this will be resolved. I do apologize for the inconvenience this has caused.

Thanks,
Quicken Francisco

Quicken Sarah

Hello @Terry & @paton ,

We appreciate you reporting this issue to the community, although we sincerely apologize for any frustration or inconvenience experienced.

Thanks to your engagement, we were able to identify the root of this issue and have since resolved this behavior. Going forward, the statement balance for Citi should be accurate.

Thank you, once again, for playing a vital part in the investigation and in the fix through reporting in the community and submitting the 'Report a Problem" reports.

Sarah