account missing from one step update

MichaelWeis

One bank account no longer appears in the onestep update list. When I look at the account's online services tab, it says that it is set up for online updates. All other credit cards and bank accounts are working.

Quicken Paloma

Hello @MichaelWeis, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. I would recommend double-checking that the account is not hidden or kept separate. If this does not resolve the issue dis/reconnect the account. 

For instructions on deactivating an account click here. 

Please attempt the steps above, let us know how it goes, and of any questions or concerns. 

-Quicken Paloma 

garysmith87

When you start the One Step Update process, enter your Vault password but select SETTINGS.

Make sure you put a check mark beside your bank.  Select APPLY, then Update Now.  

See if that fixes the problem.  

MichaelWeis

> @garysmith87 said:
> When you start the One Step Update process, enter your Vault password but select SETTINGS.
>
> Make sure you put a check mark beside your bank.  Select APPLY, then Update Now.  
>
> See if that fixes the problem.  

After clicking on settings, the problem bank doesn't even appear on the list.
????

MichaelWeis

"rebooted" the account and it seems to have solved the problem.