account missing from one step update

MichaelWeis
Member ✭✭✭
One bank account no longer appears in the onestep update list. When I look at the account's online services tab, it says that it is set up for online updates. All other credit cards and bank accounts are working.
0
Answers
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Hello @MichaelWeis,
Thank you for reaching out to Quicken Community. I apologize you are having this issue. I would recommend double-checking that the account is not hidden or kept separate. If this does not resolve the issue dis/reconnect the account.
For instructions on deactivating an account click here.
Please attempt the steps above, let us know how it goes, and of any questions or concerns.
-Quicken Paloma0 -
When you start the One Step Update process, enter your Vault password but select SETTINGS.
Make sure you put a check mark beside your bank. Select APPLY, then Update Now.
See if that fixes the problem.1 -
> @garysmith87 said:
> When you start the One Step Update process, enter your Vault password but select SETTINGS.
>
> Make sure you put a check mark beside your bank. Select APPLY, then Update Now.
>
> See if that fixes the problem.
After clicking on settings, the problem bank doesn't even appear on the list.
????0 -
"rebooted" the account and it seems to have solved the problem.1
This discussion has been closed.
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