Why doesn't update install

Jimmymc

Error window The update failed to install
The process cannot access the file C:/programdata\quicken\Inlet..........(three more lines) .............................. \Migrationtool.exe because it is being used by another process.

thecreator

Hi @Jimmymc ,

Are you using Scheduled Updates?  Is any process, like De-fragmenting or Backup programs running? See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

UKR

Another question:
Are you using Trend Micro or any other antivirus program?
If so, temporarily disable your antivirus program for the duration of the installation process.

Jimmymc

I assume I am using scheduled updates. It pops up on the screen when I log on from time to time. I have never had a problem until a month or so ago when it would not update and I got the above error message. I do have Trend Micro but I have never had to disable it before. It seems to be a very long multi-step process to disable. I don't want to do that every time. I am hoping for a different solution.