Why isn't One-Step Update working?

LeighNP

When I click on it, it acts like it is "working", then I get a black screen, it disappears and nothing updates... I've downloaded the latest version of Quicken - still not working. What's the deal?

Quicken Anja

Hello @LeighNP,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup first (just in case). Then, please follow the instructions provided below.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!