Remedy for error OL-301-A doesn't work!

I've tried to Refresh in "Contact Info" by holding the Control+ at the same time then hit Update/Send. Doesn't work. I'm with Desert Schools Federal Credit Union. Anyone have any new ideas? Of course it's Friday night! Thanks.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: NEW 9/10/21 Desert Financial Credit Union Returns OL-301 Error

    The referenced guidance asks you contact the financial institution.
  • NanAZ
    NanAZ Member
    Thanks but that was the first thing I tried and it doesn't work. I could import transactions up until Wednesday night and then on Friday this error started.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    NanAZ said:
    Thanks but that was the first thing I tried and it doesn't work. I could import transactions up until Wednesday night and then on Friday this error started.
    Again, you did not follow the referenced guidance correctly:
    You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary. 
    Also, there are instructions you should follow on the alert announcement if you would like to be notified when the Quicken Support thinks issue is resolved.
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