Editing a Paycheck Split

Question

I need to edit an amount in a paycheck split, but the edit split window keeps coming up with no details.  I can see the detail is there if I hover over the transaction, and I can see the amount in the account that the entry was transferred to (it was a 401K item), but I can't get it to allow me to edit it.

Frankx · Answer

@Camille43081

Happy to help!

Frankx

Camille43081 · Answer

I had turned off Mobile and Web several months ago due to this, but I see now it's back on, not sure how that got flipped again.  This is getting pretty annoying.  Thank you for your reply - I can take it from here.

Frankx · Answer

Hi @Camille43081

It sounds like you are seeing the same problems that many other users have seen over the last few months.  If you are using Q mobile & web, and/or if you have "sync to Cloud" set to "On" that could be the cause, so I suggest that you turn those off.

As I have noted above, this issue has been reported a number of times in recent months.  Most times, restoring a backup file dated prior to the issue seems to be the only fix that works. And unfortunately I have not seen any definitive solution posted.  I would suggest that you contact Quicken Support for some direct assistance - here's that LINK.

Please let us know how that turns out.

Frankx