CC-502 with Citibank

This discussion was created from comments split from: Citibank - CC-502.

Comments

  • Mikey-FL
    Mikey-FL Member ✭✭
    I am also having cc-502 issues with trying to add citi credit card for an account which i had to deactivate and then reactivate because of other issues. it has been going on for over a week. any word on the cause or expected resolution date??
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Mikey-FL

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with Citibank. We are currently experiencing issues with Citibank . For any updates regarding the issue, you can follow the link down below. You can follow by clicking the ribbon to the right of the title of the post.

     https://community.quicken.com/discussion/7898164/citi-bank-citi-cards-cc-502-102#latest

    Thanks,

    Quicken Francisco


  • Mikey-FL
    Mikey-FL Member ✭✭
    FYI--I tried to connect with citi at 3 am sunday 9/26/21 and I was able to add account and download transactions. It did not give me a cc-502 error!!!

    mike
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Mikey-FL said:
    FYI--I tried to connect with citi at 3 am sunday 9/26/21 and I was able to add account and download transactions. It did not give me a cc-502 error!!!

    mike
    I can also confirm that it is working now, for both Citibank for Express Web Connect/checking/savings accounts and Citi Cards for Direct Connect/credit cards.
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • dewrayh
    dewrayh Member
    I just tried to update my Citi credit card transactions and got CC-502 error. Has been that way for 2 weeks. I was able to sign into my Citi account and download transactions to quicken.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    dewrayh said:
    I just tried to update my Citi credit card transactions and got CC-502 error. Has been that way for 2 weeks. I was able to sign into my Citi account and download transactions to quicken.
    See if the procedure given here helps:
    https://community.quicken.com/discussion/comment/20205066
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • Select your Citibank credit card account in Quicken, Click on the gear and select Edit Account Details. Select the online services tab. You should see a message to upgrade to Direct Connect by going to https://citi.com/datamanagement. If you do, open a browser and log into your Citi account. When you agree to Citi's terms, it will tell you that you have a limited time to log into your other app (Quicken). Go back to Quicken and attempt to update the Citi account. It should step you through the process of changing to Direct Connect.
  • DH
    DH Member ✭✭
    Well it is not working for me and I have been having this problem for over a week.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @DH

    Thank you for reaching out to the Quicken Community. We apologize you are having difficulties updating your account. This is a known issue and is currently being worked on by our teams. To receive updates or information as it becomes available (for error CC-502 with Citi) please visit the link below. 

    https://community.quicken.com/discussion/7898164/ongoing-12-4-21-citi-bank-citi-cards-cc-502-102#latest

    Hope this provides some clarity. 

    -Quicken Paloma
  • Bluedog
    Bluedog Member ✭✭
    > @System said:
    > This discussion was created from comments split from: Citibank - CC-502.

    Just started have CC-502 with Citi. It coincided with my adding 2-factor authentication to Citi login. Out of desperation I turn 2-factor off on the citi site. Connection & download worked. I did it because Quicken updates did not ask for 2-factor. You might ask if those with CC-502 problems have turned on 2-factor. Just a shot in the dark.
  • I was constantly getting the CC-502 error with Citcard for almost 1/2 month. the link was to Citibank which used Express Web Connect. what I did that fixed the problem was to deactivate the a/c and then add Citi Cards and link it to the a/c in Quicken Citi Cards uses Direct Connect. I have not had a problem since. when you do this duplicate transactions will be downloaded.
This discussion has been closed.