CC-502 with Citibank

This discussion was created from comments split from: Citibank - CC-502.

Comments

  • Mikey-FL
    Mikey-FL Member
    I am also having cc-502 issues with trying to add citi credit card for an account which i had to deactivate and then reactivate because of other issues. it has been going on for over a week. any word on the cause or expected resolution date??
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Mikey-FL

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with Citibank. We are currently experiencing issues with Citibank . For any updates regarding the issue, you can follow the link down below. You can follow by clicking the ribbon to the right of the title of the post.

     https://community.quicken.com/discussion/7898164/citi-bank-citi-cards-cc-502-102#latest

    Thanks,

    Quicken Francisco


  • Mikey-FL
    Mikey-FL Member
    FYI--I tried to connect with citi at 3 am sunday 9/26/21 and I was able to add account and download transactions. It did not give me a cc-502 error!!!

    mike
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Mikey-FL said:
    FYI--I tried to connect with citi at 3 am sunday 9/26/21 and I was able to add account and download transactions. It did not give me a cc-502 error!!!

    mike
    I can also confirm that it is working now, for both Citibank for Express Web Connect/checking/savings accounts and Citi Cards for Direct Connect/credit cards.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • dewrayh
    dewrayh Member
    I just tried to update my Citi credit card transactions and got CC-502 error. Has been that way for 2 weeks. I was able to sign into my Citi account and download transactions to quicken.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    dewrayh said:
    I just tried to update my Citi credit card transactions and got CC-502 error. Has been that way for 2 weeks. I was able to sign into my Citi account and download transactions to quicken.
    See if the procedure given here helps:
    https://community.quicken.com/discussion/comment/20205066
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Select your Citibank credit card account in Quicken, Click on the gear and select Edit Account Details. Select the online services tab. You should see a message to upgrade to Direct Connect by going to https://citi.com/datamanagement. If you do, open a browser and log into your Citi account. When you agree to Citi's terms, it will tell you that you have a limited time to log into your other app (Quicken). Go back to Quicken and attempt to update the Citi account. It should step you through the process of changing to Direct Connect.