Do you use Quicken Mac or Quicken for Windows or are you really talking about using the Quicken Web browser app?
What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of
Quicken are you using?
US, Canadian or other country version?
What is your subscription expiration date?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows or Mac OS are you using?