Bill Pay and Duplicate Transaction

I tried Bill pay a few days ago and paid two bills. I used the Quick Pay option. I paid a credit card and I paid a utility bill. Both of the payments were successful. Quicken entered transactions in the register. However, after an online update of transactions, I have a duplicate credit card payment in the register, one is downloaded from my bank and one Quicken entered. Why does Quicken not detect that they are the same transaction?
Quicken for Windows Premiere
Always the latest version

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @David Green

    Thank you for reaching out to the Community regarding your issue. I would double-check to make sure the payees are the same. Another thing might be trying to match the transactions by disabling automatic entry in the register one month then attempting again the next month once it's been matched.  I'll leave more information about it down below.

    https://www.quicken.com/support/handling-downloaded-transactions

    If you have any questions please let us know and we'll answer once we get the chance!

    Thanks,

    Quicken Francisco


  • David Green
    David Green Member ✭✭
    The payees did not match. I will disable the automatic registry entry and try that. thank you.
    Quicken for Windows Premiere
    Always the latest version