CapitolOne Reauthorization: not working causing quicken to freeze (cc-901)

I have followed the instructions provided on the quicken site to resolve the capitol one reauthorization error, however when the reauthorization process initiates it never provides me the one credit card account I have in quicken (to check) and sign in. Instead, it says reauthorizing and then promptly freezes the application. I am able to manually download the transactions, however, I can no longer use one step update for capitol one.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 14
    Hello @neydag,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now), please?

    If needed, please follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!
    -Quicken Anja
  • neydag
    neydag Member
    Thank you I will give this a try, and advise please don't close this thread . Do I need to change or stipulate any specific connection method? Is there any downside to doing this?