Optum Bank error code CC-502 (edited to reflect subject)

Are there any ongoing issues with CC-502 for Optum Bank, and/or Optum HSA? I've been getting this code whenever I try to update my account for a couple of weeks.

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited October 17
    I have not found any recent Optum Bank posts about this error code. 
    Since you have been having this issue for a couple of weeks, you might want to read the following Support Article: Error When Updating Accounts: CC-502 [Support Article].
    (QW Premier Subscription: R36.45 on Windows 10)
  • JeffinPTC
    JeffinPTC Member
    Same error 502 here from Optum for about a week. I've read the article; what next?
  • tjwo
    tjwo Member ✭✭
    I am also getting the cc-502 error at Optum Bank. I noticed the issue on Oct 16. Tried today Oct 18 and still got the same cc-502 error.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited October 18
    JeffinPTC said:
    Same error 502 here from Optum for about a week. I've read the article; what next?
    Read the article, again.  It says what to do.
    (QW Premier Subscription: R36.45 on Windows 10)
  • tjwo
    tjwo Member ✭✭
    Hi all, today Oct 19 I was able to download transactions from Optum bank. No cc-502 error received.