Quicken will not open

Roy Van Brunt

Windows 10, current subscription. Yesterday, before opening, it asked (first time) for User ID and password. Correctly entered, it responded that the User ID could not be matched. 20 minute chat with tech support could not resolve. During an overnight update, this morning a screen reported a crash and took a report. Today the requesting box reappears, but stays blank, not allowing any input. The Quicken software presented a process to uninstall and re-install, and I wentthrough that, but trying to open Quicken still stops at the blank box requesting User ID and Password. I'm a 23 year user, butthis stumps me/ Where does one go from here? (Community pages suggest that lots of this was seen in 2020? - how was that resolved?)

Roy Van Brunt

Solution - Apparently without email warning, (or at least I never got one) an account will be treated as a "membership" that has expired if the expiration date on the registered credit card for the annual subscription fee is outdated. As an expired membership, you are considered to be an invalid user, and are blocked. Does not affect your data file, but any scheduled overnight download attempts will (and did) result in a "crash". You need to log on to Quicken, update the card, "sign out of all devices", wait (they say up to 15 minutes, but an hour works better), and then log back in again. After that, everthing resumes normality. Frustrating - because all they'd have to do is tell you in an email that this will happen - but no notice was ever received, ans calling support did not find anyone who undersstood this as being the source of the problem.