Citi Credit Card statement info not updating, Although statement is available

Trying to refresh the Citi credit card statement info, and all we get after a long delay is
"Biller Added. Waiting for latest Update"
This error message seems useless, since we'd already added the biller long ago.

We know the statement is available because we've received the email from Citi, AND from within Quicken we can download the statement PDF from Citi using the 'Download Bill Statements". It is only after a week or more from when the PDF statement is available that Quicken QuickPay will refresh to get the same info. This issue has been going on for some time, at least since last March.

Does anyone else see this, and have a cure?
Quicken user since 1995 or so

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @wdwyatt,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Unfortunately, Citi Online Biller is experiencing some known issues. However, our teams are aware and are working on a resolution with our service providers, though we do not currently have an ETA available.

    We apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @wdwyatt,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Unfortunately, Citi Online Biller is experiencing some known issues. However, our teams are aware and are working on a resolution with our service providers, though we do not currently have an ETA available.

    We apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja
This discussion has been closed.