Why does mortgage account balance not update?

I have a couple mortgage accounts and when I do an update the balance amount and date do not change. Looking for answers.


  • Doc C
    Doc C Member ✭✭
    I'm guessing you tried PNC - Mortgage when doing the set up? Took me 2 weeks to get someone @ PNC to solve my issues. FYI They are a PA bank. Their Quicken help people go to work 8am their time, Call @ 8;01 their time, In my case, Checking accounts connected Direct Connect, Credit Cards Connect Web Connect. They bought my bank and the transition was terribly conceived! Good Luck!
  • UKR
    UKR SuperUser ✭✭✭✭✭

    For whatever it's worth ... I would not bother attempting to activate any loan or mortgage account for downloading.  (Not discussing LOC or HELOC accounts here which should be treated like credit card accounts)

    An online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.