Synchrony Bank

Cannot connect to download.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja

Answers

  • Drew Biondo
    Drew Biondo Member ✭✭
    The error is incorrect login or password ... I use the same password on the bank's site and it's fine. Nothing's changed. This is the only provider I'm having a problem with. It says invalid credentials.
  • Drew Biondo
    Drew Biondo Member ✭✭
    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    Server side error.

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (server error)
    institution login Sync Id: 296359045628301824
    BID: 60093
    FI name: Synchrony Savings


    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-8400",
    "aggStatus" : "CP_SERVER_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "{\"errors\":{\"error\":[{\"code\":\"request.body.field.unsupported\",\"type\":\"CLIENT\",\"message\":\"Unsupported field, clonedFrom, found in request body for type CredentialSet\",\"detail\":\"Supported fields are: 'clonedFrom' is not allowed in the request body.\",\"moreInfo\":\"Path reference: \"}]}}"
    }
    ],
    "mode" : "UPDATE_CREDENTIALS",
    "institutionLoginId" : "296359045628301824",
    "isProcessing" : false
    }
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja
  • Drew Biondo
    Drew Biondo Member ✭✭
    Thank you
This discussion has been closed.