Cannot download all accounts after update (Q Mac, v 6.4.4)

Ralph
Ralph Member ✭✭
edited May 2022 in Download, Add/Update Accounts (Mac)
I updated my quicken this morning. Here is what I have Version 6.4.4 (Build 604.41834.100). After the update I cannot connect to my accounts. I have signed out and back into my Quicken account but still did not work.

Answers

  • Don89
    Don89 Quicken Mac Subscription Member ✭✭✭
    Same problem here after update to Version 6.4.4 (Build 604.41834.100).

    Three of my accounts now fail to download with the messages "Download Error (-28)" and "STATUS_TERMINATION_TIMEOUT".
  • b3thomso
    b3thomso Quicken Mac Subscription Member ✭✭
    Same issue. Very frustrating.
  • Ralph
    Ralph Member ✭✭
    Problem fixed thanks to Quicken support. I disconnected one of my credit cards from qonloading. Then added it back in again and the problem was solved for all accounts.
  • Don89
    Don89 Quicken Mac Subscription Member ✭✭✭
    > @Ralph said:
    > I disconnected one of my credit cards from qonloading. Then added it back in again and the problem was solved for all accounts.

    I just tried that, didn't fix any of my accounts.
  • Ralph
    Ralph Member ✭✭
    I suggest you call support. They were able to fix my problem.
  • Allieblaster
    Allieblaster Quicken Mac Subscription Member
    None of that worked for me either.
  • Don89
    Don89 Quicken Mac Subscription Member ✭✭✭
    Downloads are working for me again. Telephone support was unable to resolve this problem although they tried for an hour. They asked me to file a report through the Quicken app "Help -> Report a Problem...", and they escalated that report. The following day downloads were back to normal.
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