Why do I keep getting CC-501 error from Banck of America when I try to add my acct?

Question

For about 2 months now I have try to re add my Bank of America acct.  It was after an update and it gave me a CC-502 error.  I followed all instructions and hoped with the latest update it would clear but alas I now get a CC-501 error since then.  It tells me to wait not my fault and try back in a few days.  I have been attempting to log in and add the acct for 3 plus weeks now and I am getting the same result.

Quicken Diana · Answer

Hello@treesteach

Thank you for posting in the Community, though I’m sorry to
hear that you are receiving the CC501 error and have not been able to connect
your Bank Of America account. For this error I suggest contacting SUPPORT
so that we can look at the connection logs. The issue may need to be escalated
to our team.

Thank you

Quicken Diana