Landmark Credit Union (Wisconsin)

Landmark Credit Union recently did a system upgrade. Since this took place, I have not been able to download transactions. Is there anything I can do to fix this or an update to Quicken needed?

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭

    How to refresh financial institution information (Branding)

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:
    Quicken Uses Incorrect URL for Online Banking

    For online billers please see if you can manage (remove and re-add) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).


  • tlpwis
    tlpwis Member ✭✭
    I am having similar issues with Landmark CU since their "upgrade" that took place 10-29 to 11-2. The URL's have not changed and I have reset the checking account access several times. There are transactions that should download, but don't do so. I have caught a sequence of events that I will be contacting Quicken Support about to start with today. I have also contacted the bank but the customer service rep didn't even know what Quicken was.
  • tlpwis
    tlpwis Member ✭✭
    Also note that if I go through the process of setting up a new acct with Landmark CU, the available accounts are recognized, etc, so it would appear that the URL change is not the issue here.