One Step Update stopped downloading bank transactions in May 2021

One Step Update stopped downloading bank transactions in May 2021. I have a work around for Sikorsky Credit Union but none for Citi nor Mercedes-Benz Financial.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Please provide more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

  • Suntu
    Suntu Member ✭✭
    Priemer with current version and release--always current. Same issues occur on Windows 10 and 11. One desktop on Windows 11, laptop on Windows 10, all in one on Windows 10. May or may not show error codes such as 552, etc. Banking--Sikorsky Credit Union, Mercedes-Benz Financial and Citi. Occurs with One Step Update on all computers. Called Quicken support--no help.
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