Can't update Ameriprise accounts since 11/5

Since 11/5, I have been getting a download error 503. I tried resetting the accounts, but I get another error saying Quicken cannot communicate with Ameriprise Brokerage 133 Direct. These accounts have been fine until 11/5. I think there may have been an update to Quicken that preceded the failure. Is there a known problem with Ameriprise? It looks like other people with accounts at other brokerage firms have been having similar problems recently.

Answers

  • dmalde
    dmalde Member
    I am having the same problem. My last successful update was 11/4. May have occurred near a recent update.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @khilinski & @dmalde,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is what I am seeing for the instance of Ameriprise that you are using. 


    This requires you to contact your financial institution for further help. There is another instance called "Ameriprise Brokerage 133 Web". You can try connecting to that one but it is not direct connect, and direct connect is usually required for investments. I would say, it can't hurt to try it, if it doesn't work, call Ameriprise. 

    Let us know how this goes!



    Quicken Alyssa