Elan Financial Services - auth failure even though credentials valid at Fidelity (Elan)

kenjo

The Quicken for Windows forum has posted this same issue. Elan Financial Services (Fidelity VISA) has worked fine until today. Quicken downloads repeatedly fail to complete authentication with Elan and I've confirmed that my credentials work fine at the Fidelity site.

What's odd is that Quicken uses my credentials and receives my unique security question back from Elan which indicates that Quicken is authenticating at some level to even get the security question. I answer the security question correctly and Quicken spins for a bit and ends up back to asking for Personal ID and Password again.

I've tried resetting the Quicken cloud via Preferences, and disconnecting and reconnecting my Elan account. Neither worked. All other Financial accounts download fine.

Quicken Deluxe v6.4.4 (Build 604.41834.100) Subscription
MacOS 11.6

kenjo

After a bit of digging, I figured out the fix. The login credentials for this account used to be Fidelity's. Now, (the fix) is that the login credentials have changed to Elan Financial Services. Apparently, the authentication server has changed from Fidelity to Elan (the credit card issuer).

For those running into a similar issue, use your Elan credentials instead of Fidelity's.

Sharkbait

I also figured this out, but have run into a related issue. The past three days, when Quicken attempts to download Fidelity CC transactions from Elan, I have been prompted for an answer to one of the 'secret questions' from the Elan login. I am hoping this is not going to happen with every login and that at some point the Elan Quicken server will just be satisfied with the username/pw stored in the Quicken password vault. Here's hoping.