How do I authorize my Capital one account?

I go through the steps to authorize my account. It finds my account and when I click authorize, I get an error. All it says is the error is not my fault. This has been happening for over a month.

Answers

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @larryzwahlen,

    Thank you for choosing to come to the Community with your questions and concerns!

    You said that you have already gone through all of the steps and that ends in error. Can I have you open a new (test) file? This way we can see if it's an issue in your file or with the instance of Capital One you are connecting to. 

    To do this,
    1. Go to File.
    2. Choose New Quicken File from the list.
    3. Select New Quicken File again and then click Ok.
    4. Type in "test" and click Save.
    5. Click Next again and then click Add Accounts.
    6. Choose Capital One from the financial institution list and add your account.

    Are you still seeing the same issue here?



    Quicken Alyssa

  • larryzwahlen
    larryzwahlen Member ✭✭
    I was able to link Capital One in a test account but I still cannot link in my actual account.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @larryzwahlen,

    Thank you for the update!

    Can I have you save a backup, and then deactivate the Capital One account in your original file? Once that is done, let's try running the validation on your file. 

    To do this;
    1. Go to File.
    2. Select Validate & Repair File.
    3. Check off the first box for Validate File and click Ok.
    4. Close the Datalog Notepad that populates after the validation has finished. 
    5. Go back to File.
    6. Hold down Ctrl+Shift and click on Validate & Repair.
    7. Check off the first box for Super Validate File and click Ok.
    8. Close the Datalog Notepad that populates after the validation has been completed.
    9. Close and Reopen Quicken.
    10. Reconnect/Authorize/Link the Capital One account.

    Is this successful, or do you still see the same issue?



    Quicken Alyssa