Freezing Up on Password Page

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AD59
AD59 Member ✭✭
in Signing in, Passwords, and Activation (Windows)
For the past month or so, when I open Quicken without being signed into an operative Internet connection, the program freezes with an “enter quicken ID password” box and I have to restore a backup. Is anyone else experiencing this problem?

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @AD59, 

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, are you using a VPN? What version of Windows are you running? Also, do you have any antivirus software installed (apart from Windows Defender)?

    Please provide more details so that we may move forward in diagnosing/troubleshooting this issue as needed. 

    -Quicken Paloma
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