Auto Reconcile Failure on USAA Visa

RandyGFL

:/ After refreshing the account, the online balance that is received hardly ever agrees with the actual online balance. This throws off auto-reconcile. Today it was off by $125, but it has been higher and lower. Rarely, it is correct, but it does happen. The balance in the account register is correct and agrees with the USAA website. What is shown at the upper right on the account register page is incorrect.

Quicken Alyssa

Hello @RandyGFL,

Thank you for coming to the Community with your questions and concerns, though I apologize that you are experiencing this. 

We have seen other cases similar to this, so I have a follow-up question for you if that's ok.

You said that your online balance in Quicken matches the balance on the bank's website. Are transactions missing/delayed in coming into Quicken? 

In the other cases that I saw, people were noticing that the transactions were coming in a day late but the online balance included those transactions. Thus causing issues during their regular reconciliations. 

Do let us know if this is the case for you.



Quicken Alyssa