Asked to enter USAA Credentials every time I try to sync

Every time I try to sync/update my accounts, my USAA accounts always ask me to re-enter my account credentials. I have re-set my connection and ensured that I am using direct connect. It appears that my account credentials are not saving to the keychain.

Anyone with an idea on how to fix?


  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @jwill,

    Thank you for visiting the Community with your questions and concerns, though I apologize that you are experiencing issues with this. 

    When you enter your USAA credentials, are you checking off the box for it to save them to the keychain? (pictured below)

    You can also check the keychain to see if the password is stored there and just not being used. You will type "quicken" into the search bar in your keychain app. (pictured below)

    Looking forward to hearing back from you on this.

    Quicken Alyssa

    JOELD Member
    I too have been having this issue for several days. I've done this suggestion several times and it does not fix the issue. I have reset my connection and signed in and out of quicken. Nothing seems to work...