Connecting federal Thrift Savings Plan

I'm trying to connect the federal Thrift Savings Plan (401k) program into Quicken for Mac. After I select "Thrift Savings Plan" from the institutions and login with my userid/password/two-factor text code, I get this error message:

There was a problem during communication with our servers:
Can't set up 'Thrift Savings Plan'
OK (DISCOVERED_ACCOUNTS_READY_FOR_USER)

Any suggestions would be appreciated.

Comments

  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited November 2021
    Hello @mkall

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. I attempted to recreate this issue on my end but was unable to. To obtain a better sense of this issue could you please try a test file? 

    To do this select File >New >Start from scratch. Once the test file has been created, add your Thrift Savings Plan account(s) only. 

    When you have a moment please attempt the test file with the steps above and let us know how it goes! Please be specific with the error codes/messages received (if applicable). 

    -Quicken Paloma
  • mkall
    mkall Member
    Thanks. I tried the same thing in a new test file, and got the same error.

    Quicken displayed this message:
    "Server Communication Error
    Warning
    There was a problem during communication with our servers:
    Can't set up 'Thrift Savings Plan' "

    At the bottom, it said:
    OK (DISCOVERED_ACCOUNTS_READY_FOR_USER)

    In the detailed error message I copied to the clipboard, it included these errors:
    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't set up (MFA response problem)
This discussion has been closed.