Portfolio Xray Error Message

Running version 36.45 on Windows 10. Getting the following error message when opening up Portfolio Xray: "Invalid user ID\u003eError in decrypting user ID -auth token not found\003cbr/\u003Cannot Authenticate - User not found" Any ideas how to address this?

Answers

  • Hello @Bruce Anderson, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To obtain a better sense of the issue could you please submit a bug report? To do this please select Help >Report a problem. If you feel inclined you can also attach any other supporting documentation (screenshot). 

    When you have a moment please submit a bug report and let us know!

    -Quicken Paloma
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