When I type in my activation code - Quicken CRASHES

gordonh2

when I type in the activation code I purchased at the store the program crashes!

garysmith87

Are you entering in the Quicken software?  Should use HELP > Enter activation code.

Is this a "new" install or adding on to your subscription?

If it's adding on, you can only add on within six months of the current subscription expiring. 

gordonh2

Thanks, Gary, but you don't understand the problem. My subscription ran out 12/3/21. The program is current in all updates. I have a legitimate new activation number. When I go to Help/enter activation code the program CRASHES!

Chris_QPW

I suggest that you try this procedure to get a clean uninstall and then reinstall Quicken:
https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Do the "If the steps" section but skip #2 the QCleanUI program will do the uninstall for you.
Be sure to get the old folder renamed or deleted (they have you renaming in the instructions, but they aren't really worth saving they will get recreated).

You can find the install either from your quicke.com account or this link:
https://www.quicken.com/support/how-do-i-download-quicken-quickencom-after-i-buy-it

If none of this fixes the problem, I suggest you contact Quicken support:
http://quicken.com/contact-support