Can not complete an update, can't connect to BCU Credit Union

gsmedleyjr
gsmedleyjr Unconfirmed, Member
I can no longer update into quicken from BCU Credit union, this stopped working over the weekend. Did some thing change, I use the MAC version I also tried it on a windows 10 device and it works fine.

Comments

  • jachamb777
    jachamb777 Mac Beta Beta
    Same issue here.  Stopped working around 12/3 for me.  Using Mac version only
  • Hi, @gsmedleyjr and @jachamb777

    Thank you for reaching out to the Community with your question! I apologize that you were experiencing this problem. There was a known issue when attempting to add or update accounts with BCU at that time, though it has since been resolved. Below is the Community page for this particular outage.
    https://community.quicken.com/discussion/7903328/new-12-9-21-cc-502-102-error-returned-for-multiple-credit-unions#latest

    If you are still experiencing issues, please contact our support so that we can further assist you!
    https://www.quicken.com/support#contact-support

    -Quicken September
  • thegecko789
    thegecko789 Member
    Hi September - I am still having trouble downloading transactions from BCU and the page you reference above does not pull up for me. I have build R37.66 27.1.37.66.
  • PLMac
    PLMac Member
    Have you gotten your issue resolved yet? I have also had the same trouble but with First Entertainment Credit Union. My last successful download was on December 8, 2021.
  • thegecko789
    thegecko789 Member
    No resolution - I am doing manual downloads, but that is just messy - this used to work well every day and someone broke it, I imagine many CUs use the same systems so that is why we are seeing this issue across many diff CUs.

    Quicken can you provide us with an update - resetting/deleting and re-adding the accounts does not work either.

    Thx - Pete