Travis Federal Employees Credit Union,

Question

I have not been able to download any information from the Credit Union to update my account.  When I come to the Quicken account to get information, I cannot access the online help.  Trying to call Travis Credit Union is like pulling teeth, a very painful and unsuccessful process.  Any suggestions???

UKR · Answer

How to refresh financial institution information
(Branding)

Have you tried this
yet?

If your bank
recently changed their website or password requirements please read and follow
instructions here: 
Quicken
Uses Incorrect URL for Online Banking

For online billers
please see if you can manage (remove and re-add) the online biller, to see if
their profile has already been updated.

If that doesn't
resolve the issue:

* It is the bank's or biller's
     contractual obligation to notify their Quicken download service provider,
     Intuit, of any changes to their websites and download functions in
     a timely manner before the change is implemented. Intuit needs a sufficient
     amount of lead time to review, change and test their programs, to adapt to
     the changes the bank makes.
* The bank also needs to notify
     their customers of this change in a timely fashion and detail any actions
     that might be required by the customer to regain access after the change
     was introduced.
* If they didn't do that,
     complain to your bank's or biller's upper level management.
* Also contact Quicken Support
     via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and
     report this Online Banking issue, so that Quicken Support can escalate
     this issue to Intuit Inc. 
     Ultimately, however, the bank or biller must work together with
     Intuit on solving this update issue.

Please let us know
if you were able to get this issue resolved (or not).

kevinmartin4282 · Answer

UKR:  Believing that any one of the issues you described could be the solution, I went back to Quicken Deluxe and downloaded the latest version.
 My windows version is Windows #10 and I'm using Dell Computer, with the latest windows update, #11 I think.

Error codes, I get nothing (which is the part that is most frustrating.  I just get a message window that says I cannot download the information I'm looking for.

The Credit Union did some type of update to their system about a week and a half ago, which is the same time my ability to download my checking information stopped.  This has happened before, under similar circumstances, which is why I'm reaching out to see if anyone has the same trouble.

I have left messages with the Credit Union, hoping they will help, since it seems too be isolated to just the credit union.

UKR · Answer

Please provide more
details.

What edition level
(Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken
(Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch)
level for your supported Quicken Subscription version. If you're missing
patches, update your software first.

What version of Windows or Mac OS are you using?

What error codes, error messages, symptoms do you get?

What have you tried so far to resolve the issue?