Citi cards download issues

dhammabob

For the past week or so, I have been getting frequent errors, the information does not match our records, when downloading transactions from Citi. Sometimes, it resolved itself on the next try but sometimes it takes several attempts before it works again. I have already tried disconnecting/reconnecting and resetting cloud data but still the same issue. Anyone else seeing this problem?

dhammabob

@RickO Quicken Connect, yes "Citi Cards"

dhammabob

@RickO thanks, I'll give it a shot.

JR M

I tried deactivating one of my Citi credit cards. When attempting to re-activate it, Quicken now reports that none of my Citi credit cards are found at Citi, even though they are still there and active.

dhammabob

@RickO so far so good, will see how it goes over the next few days. Thanks.

Al Johnson

Thanks for this info. I've had a similar problem with my Citi bank connection. I have a cc and a savings account that both used to work via QConnect. A few days ago, the cc stopped working. I tried several times disconnecting and reconnecting and yet it would only show the savings account. In reading your resolution above I was reminded that I have an older, closed Citi Card in my hidden accounts. Once I disconnected that account as well, reconnected, everything showed up.

dhammabob

@RickO argh, now I am getting a failure on Capital One, do you happen to do if they also support free direct connect? Thanks.

dhammabob

@RickO doesn't appear to support it, thanks for your help though.