Invalid Credentials for Accounts - Capital One

Jayhogy Member
Have tried re-authorizing for Capital One numerous times and keep getting same message. Came back from trip and tried again with no success. Get an email saying I'm sharing information with Quicken, but accounts do not sync.


  • Quicken September
    Quicken September Alumni ✭✭✭✭
    Hi, @Jayhogy

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this error.

    This is a known issue and it has a fairly straightforward solution. To resolve this error, you will need to completely Disconnect and Reconnect your Capital One Account(s). The steps to do this are as follows:

    1. Highlight the account(s) with the error in your accounts list.
    2. Access your Account Settings (this can be done by going to Accounts > Settings or by clicking the Settings Gear in the lower righthand corner of your register. 
    3. Select the Downloads tab.
    4. Select Disconnect Account to completely disconnect the account from the Financial Institution.
    5. Navigate to the Plus (+) sign in the upper lefthand corner (or Accounts > New > [Account Type])
    6. In the bank list, find your Financial Institution (in this case, Capital One Card Services) and continue.
    7. An authorization page should appear - Input your credentials and then follow the prompts to continue setup.

    Note: Make sure that when your account pulls up that you LINK it instead of ADD, otherwise you’ll end up with duplicate accounts.

    If you have any further questions or require further assistance, please reach back out so that we can assist you further. Thank you!

    -Quicken September

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