CC-502 trying to connect to Frontwave Credit Union

rhermes Member ✭✭
This weekend (12/11) I started getting CC-502 error when trying to download from Frontwave Credit Union. Last weekend I was able to download. Two events since last week:
1. Closed Money Market and Saving account - only have checking now.
2. Quicken updated to version R36.48
I have tried:
1. updating checking account.
2. deactivating and re-activating checking account.
3. Reload backup from last week. Deactivate all three accounts. Activate checking.
4. Creating a new checking account and activating.
In all cases I closed quicken after each step. I have also tried reboot before activating.
In all cases I am still getting CC-502.
My FW account sends notification when someone logs in. When I performed downloads before I always received notification of a login. I did not receive login notification during any of my attempts to re-activate account or download transactions since error started.
Any Suggestions on how to fix this?


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    edited December 2021
    Hello @rhermes

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To clarify, there are users receiving error CC-502 with several credit unions. While your bank may not be on the list yet, it could be correlated. 

    To assist in our investigation and to obtain a better understanding of the issue could you please submit a bug report? You can do this by selecting Help >Report a problem. 

    Also, please bookmark the alert linked below. This will allow you to be notified of any updates and information as it becomes available.

    Hope this helps. 

    -Quicken Paloma
  • rhermes
    rhermes Member ✭✭
    Thanks - already posted a bug report.
    I also contacted support on chat and have been directed to check with them on Monday.
This discussion has been closed.