M&T Bank - Why won't my accounts update/transactions download?

Question

I just started using subscription quicken deluxe after using an older version of quicken for many years. I imported the data file from my previous version of quicken then I did the online set up for my M&T Bank accounts. However, after waiting several minutes for it to sync, none of my recent transactions were downloaded. Does anyone know where I may have gone wrong and what I need to do differently.

Wally1709 · Answer

Thank you for trying to help with this issue. My username and password didn't work with the Direct Connect option. I have spent two hours this evening with Quicken and M&T. Each conversation ending with one saying to contact the other. I have decided to cancel my Quicken subscription. I am disappointed that after using a prior version of Quicken for many years I will now need to find another program or process for maintaining my accounts.

Ps56k2 · Answer

Well.... looks like M&T for some strange reason has the TWO entries - as listed above - 
and you can see the types of accounts supported by each. 
SO - you have to edit Quicken to use the DIRECT entry....... --> Tools --> Account List --> find your M&T accounts --> [Edit] --> Online Services --> Deactivate --> 
then --> Setup Now --> and pick the M&T DIRECT entry -->

Wally1709 · Answer

I just have basic accounts: checking, savings, credit