Community America VISA card account- no transaction downloads for months now CC-800 error

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I have multiple accounts with Community America Credit Union, and they are get grouped together for downloads with Quicken. For several months now the Community America VISA card will no longer download transactions to quicken, yet all the other accounts do just fine. The error I always get is CC-800. I've tried resetting the account, re-adding the account, and nothing has worked. I've contacted CACU several times and they have not guidance or explanation. Even though transactions don't download, the online balance does in fact update, so the problem seems to just be related to downloading new transactions. Has anyone else had this issue and/or might know what the is problem is?

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