Error after deactivating

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This discussion was created from comments split from: Why can't I open a chat window with Support?.


  • Sco0ter
    Sco0ter Member ✭✭
    CC-502 on my cit Double cash will not update for many days now. I finally deactivated it, now I get the CC-502 error
  • Quicken September
    Quicken September Alumni ✭✭✭✭
    Hi, @Sco0ter

    Thank you for reaching out to the Community to let us know about your issue, though I am sorry to hear you are experiencing this error. This Citi CC-502 error is a known issue caused by throttling of traffic due to abnormally high volume associated with the Holidays. This error is intermittent and may occur more frequently in the early mornings.

    For further information, please refer to this AlertIf you have any further questions or require further assistance, please reach back out so that we may continue to assist you. Thank you!

    -Quicken September
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