Has anyone else been having a download issue with Provident Funding
Up until yesterday my Provident Funding mortgage account was fine. I had refinanced a prior Provident loan, hid the prior loan and successfully set up the new loan about a month ago. The Quicken account successfully updated with the first loan payment on the new account in early December. Today the account opened fine but then automatically went to $0 with the loan details showing the loan to be paid. Provident online shows the correct balance for the existing loan and the Quicken account references the existing loan with the correct Provident account number. I tried taking yesterdays backup file and using the restore function. The account opened with the correct information and then Quicken automatically updated to set the account balance to $0 with the loan paid notation. I tried manually taking yesterdays backup file and renaming it the the active file name. Once again Quicken opened with the correct account balance and then immediately set the balance to $0. I tried deleting the account, which Quicken would not let me do until I fist hid the account and removed it form totals and reports. I then opened a new account. Quicken found the account at Provident, added it with the correct balance and then once again automatically set the account balance to $0. I am using the Quicken Windows subscription release R36.54. What do I try next or is there a bug in the latest update that needs to be fixed?
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