Failed to update windows Quicken

I had an update of quicken and windows, and since that time Quicken does not start anymore. I tried to install it again, and during the installation process, I have an error code 1638.
What can I do to get quicken working again ?
Thanks for your help
Greg

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited December 2021
    Please follow this procedure, using a Windows User Account with full Administrator privileges to remove all parts of your Quicken software and reinstall it:
    http://www.quicken.com/support/using-qcleanui-uninstall-quicken
     



  • Gregrenie
    Gregrenie Member ✭✭
    Thanks for your prompt answer. I does eems to work, as when I run qcleanui, I have the following message. After installation of the new version still does not work. Let me know what should I do.
    Thanks for your help
    Gregoire

    --------------------------------------
    Version Installed : Quicken
    Version Number : 27
    Year : 2018
    Install Dir :[Registry]:
    Install Dir :[Installer]: C:\Program Files (x86)\Quicken
    --------------------------------------
    Start Menu Path : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    StartUp Path : C:\Users\grego\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    Common StartUp Menu Path : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
    Common Desktop Path : C:\Users\Public\Desktop\
    User Desktop Path : C:\Users\grego\OneDrive\Bureau\
    Common AppData Path : C:\ProgramData\Quicken
    Internet Client Path : C:\Program Files (x86)\Common Files\Quicken\Internet Client
    AppData Roaming Path : C:\Users\grego\AppData\Roaming\Quicken

    Cleaning Shared DLLS
    Cleaning Quicken 2018
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62D93E3E-2F8E-42BD-9343-896F4F0031D3}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62D93E3E-2F8E-42BD-9343-896F4F0031D3}Cleaning Quicken 2017
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E5AE4F66-CDA1-432A-A69E-C685D454ABDA}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E5AE4F66-CDA1-432A-A69E-C685D454ABDA}Cleaning Quicken 2016
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {519B4ED1-AF5F-4812-B2A8-B18D783AEFE8}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {519B4ED1-AF5F-4812-B2A8-B18D783AEFE8}Cleaning Quicken 2015
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {00C2D443-43D9-4550-ABEA-318288E23E57}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {00C2D443-43D9-4550-ABEA-318288E23E57}Cleaning Quicken 2014
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0877F595-254F-45F4-991D-3F72E86B17CE}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0877F595-254F-45F4-991D-3F72E86B17CE}Cleaning Quicken 2013
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}Cleaning Quicken 2012
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}Cleaning Quicken 2011
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {5FE545A1-D215-4216-9189-E7B39C9D1CC1}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {5FE545A1-D215-4216-9189-E7B39C9D1CC1}Cleaning Quicken 2010
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}Cleaning Quicken 2009
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {ED2A3C11-3EA8-4380-B59C-F2C1832731B0}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {ED2A3C11-3EA8-4380-B59C-F2C1832731B0}Cleaning Quicken 2008
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {3B0F52AC-EF5C-4831-B221-06C782E41280}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {3B0F52AC-EF5C-4831-B221-06C782E41280}Cleaning Quicken 2007
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0D2E80C8-0875-43EB-9623-47118E2DFBCA}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0D2E80C8-0875-43EB-9623-47118E2DFBCA}Cleaning Quicken 2006
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2818095F-FB6C-42C8-827E-0A406CC9AFF5}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2818095F-FB6C-42C8-827E-0A406CC9AFF5}Cleaning Quicken 2005
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2DBE41DD-2129-4C65-A3D3-5647236A60F3}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2DBE41DD-2129-4C65-A3D3-5647236A60F3}Cleaning Quicken 2004
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}Cleaning Quicken 2003
    C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0B3283C0-4E21-41AC-ABA6-A7C2FE9CD49F}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0B3283C0-4E21-41AC-ABA6-A7C2FE9CD49F}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {15B26A62-BC25-4EC7-AA32-BA717CA58FC0}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {15B26A62-BC25-4EC7-AA32-BA717CA58FC0}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2A3E87C5-ED9D-427F-9E0F-C06E8EAD6351}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2A3E87C5-ED9D-427F-9E0F-C06E8EAD6351}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2D974D26-BA8F-4A0B-B7EE-3F563AF79746}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2D974D26-BA8F-4A0B-B7EE-3F563AF79746}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2F3A571A-AE8C-4938-88A7-71E4F04D057A}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2F3A571A-AE8C-4938-88A7-71E4F04D057A}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {301C291D-1F31-440F-8289-0DDE06F6EFA7}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {301C291D-1F31-440F-8289-0DDE06F6EFA7}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {359BF8A1-CB4C-4212-A174-BD63F052EE33}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {359BF8A1-CB4C-4212-A174-BD63F052EE33}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {55DE51BE-142C-4BD6-A83C-225CA5CAEF83}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {55DE51BE-142C-4BD6-A83C-225CA5CAEF83}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62336B70-B0C1-4D61-9EA7-8C27F97CC688}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62336B70-B0C1-4D61-9EA7-8C27F97CC688}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {6247A653-067B-4117-A88B-764B16329DC5}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {6247A653-067B-4117-A88B-764B16329DC5}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {88D0E768-CD6A-42A9-97F9-2B12CF740019}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {88D0E768-CD6A-42A9-97F9-2B12CF740019}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {C1E1CA9C-A557-4DCA-90CB-203BCDDC78C3}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {C1E1CA9C-A557-4DCA-90CB-203BCDDC78C3}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E1174FD3-6818-4F31-AD74-F57A62FA845D}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E1174FD3-6818-4F31-AD74-F57A62FA845D}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E7A2BF7E-C939-4EB2-8A4A-FE99DFC739ED}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E7A2BF7E-C939-4EB2-8A4A-FE99DFC739ED}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {F61F2821-694C-475F-99AB-6AF2EFDF40FD}
    Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {F61F2821-694C-475F-99AB-6AF2EFDF40FD}Cleaning Quicken 2002
    Cleaning Quicken 2001
    Cleaning Quicken 2000
    Cleaning Quicken 99
    Cleaning Quicken 98
    Cleaning Quicken 97
    Cleaning Install Folder
    Cleaning up Desktop
    Cleaning StartMenu

    Uninstallation Completed
  • Gregrenie
    Gregrenie Member ✭✭
    Dear UKR. Still not able to install Quicken on my computer. This is very anoying not be able to use this great sotfware. As you cna see above, the MSICleanup software is not able to to run.
    Any possible solution,
    Waiting for yoru feedback
    Merry Christmas
    Gregoire RENIE
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Try moving QCleanUI.exe &  MSIClean32.exe to a folder that's local and not a OneDrive folder. Also, is your Windows account an Administrator account?
    Quicken Subscription HBRP - Windows 10
  • Gregrenie
    Gregrenie Member ✭✭
    Good evening. I had move the files to the root c:, same issue. I have checked as well my account is admin. Very strange and enoying. Any other idea ?
    Gregoire
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    You could try the free Revo Uninstaller.

    Download Revo Uninstaller Freeware - Free and Full Download
    Quicken Subscription HBRP - Windows 10
  • Gregrenie
    Gregrenie Member ✭✭
    Dear Greg. Super, it works. Very good software to resolve this type of issue. Thanks again for your help.
    Merry Christmas and Happy new year
This discussion has been closed.