Failed to update windows Quicken

Gregrenie

I had an update of quicken and windows, and since that time Quicken does not start anymore. I tried to install it again, and during the installation process, I have an error code 1638.
What can I do to get quicken working again ?
Thanks for your help
Greg

UKR

Please follow this procedure, using a Windows User Account with full Administrator privileges to remove all parts of your Quicken software and reinstall it:
http://www.quicken.com/support/using-qcleanui-uninstall-quicken

 

The 1638 error is from Windows: https://www.google.com/search?client=firefox-b-1-d&q=windows+error+1638

Gregrenie

Thanks for your prompt answer. I does eems to work, as when I run qcleanui, I have the following message. After installation of the new version still does not work. Let me know what should I do.
Thanks for your help
Gregoire

--------------------------------------
Version Installed : Quicken
Version Number : 27
Year : 2018
Install Dir :[Registry]:
Install Dir :[Installer]: C:\Program Files (x86)\Quicken
--------------------------------------
Start Menu Path : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
StartUp Path : C:\Users\grego\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Common StartUp Menu Path : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Common Desktop Path : C:\Users\Public\Desktop\
User Desktop Path : C:\Users\grego\OneDrive\Bureau\
Common AppData Path : C:\ProgramData\Quicken
Internet Client Path : C:\Program Files (x86)\Common Files\Quicken\Internet Client
AppData Roaming Path : C:\Users\grego\AppData\Roaming\Quicken

Cleaning Shared DLLS
Cleaning Quicken 2018
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62D93E3E-2F8E-42BD-9343-896F4F0031D3}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62D93E3E-2F8E-42BD-9343-896F4F0031D3}Cleaning Quicken 2017
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E5AE4F66-CDA1-432A-A69E-C685D454ABDA}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E5AE4F66-CDA1-432A-A69E-C685D454ABDA}Cleaning Quicken 2016
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {519B4ED1-AF5F-4812-B2A8-B18D783AEFE8}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {519B4ED1-AF5F-4812-B2A8-B18D783AEFE8}Cleaning Quicken 2015
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {00C2D443-43D9-4550-ABEA-318288E23E57}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {00C2D443-43D9-4550-ABEA-318288E23E57}Cleaning Quicken 2014
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0877F595-254F-45F4-991D-3F72E86B17CE}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0877F595-254F-45F4-991D-3F72E86B17CE}Cleaning Quicken 2013
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {034DD4BB-F0D6-4ECF-B064-8E39E3EF7076}Cleaning Quicken 2012
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}Cleaning Quicken 2011
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {5FE545A1-D215-4216-9189-E7B39C9D1CC1}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {5FE545A1-D215-4216-9189-E7B39C9D1CC1}Cleaning Quicken 2010
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}Cleaning Quicken 2009
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {ED2A3C11-3EA8-4380-B59C-F2C1832731B0}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {ED2A3C11-3EA8-4380-B59C-F2C1832731B0}Cleaning Quicken 2008
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {3B0F52AC-EF5C-4831-B221-06C782E41280}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {3B0F52AC-EF5C-4831-B221-06C782E41280}Cleaning Quicken 2007
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0D2E80C8-0875-43EB-9623-47118E2DFBCA}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0D2E80C8-0875-43EB-9623-47118E2DFBCA}Cleaning Quicken 2006
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2818095F-FB6C-42C8-827E-0A406CC9AFF5}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2818095F-FB6C-42C8-827E-0A406CC9AFF5}Cleaning Quicken 2005
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2DBE41DD-2129-4C65-A3D3-5647236A60F3}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2DBE41DD-2129-4C65-A3D3-5647236A60F3}Cleaning Quicken 2004
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}Cleaning Quicken 2003
C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0B3283C0-4E21-41AC-ABA6-A7C2FE9CD49F}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {0B3283C0-4E21-41AC-ABA6-A7C2FE9CD49F}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {15B26A62-BC25-4EC7-AA32-BA717CA58FC0}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {15B26A62-BC25-4EC7-AA32-BA717CA58FC0}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2A3E87C5-ED9D-427F-9E0F-C06E8EAD6351}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2A3E87C5-ED9D-427F-9E0F-C06E8EAD6351}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2D974D26-BA8F-4A0B-B7EE-3F563AF79746}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2D974D26-BA8F-4A0B-B7EE-3F563AF79746}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2F3A571A-AE8C-4938-88A7-71E4F04D057A}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {2F3A571A-AE8C-4938-88A7-71E4F04D057A}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {301C291D-1F31-440F-8289-0DDE06F6EFA7}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {301C291D-1F31-440F-8289-0DDE06F6EFA7}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {359BF8A1-CB4C-4212-A174-BD63F052EE33}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {359BF8A1-CB4C-4212-A174-BD63F052EE33}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {55DE51BE-142C-4BD6-A83C-225CA5CAEF83}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {55DE51BE-142C-4BD6-A83C-225CA5CAEF83}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62336B70-B0C1-4D61-9EA7-8C27F97CC688}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {62336B70-B0C1-4D61-9EA7-8C27F97CC688}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {6247A653-067B-4117-A88B-764B16329DC5}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {6247A653-067B-4117-A88B-764B16329DC5}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {88D0E768-CD6A-42A9-97F9-2B12CF740019}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {88D0E768-CD6A-42A9-97F9-2B12CF740019}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {C1E1CA9C-A557-4DCA-90CB-203BCDDC78C3}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {C1E1CA9C-A557-4DCA-90CB-203BCDDC78C3}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E1174FD3-6818-4F31-AD74-F57A62FA845D}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E1174FD3-6818-4F31-AD74-F57A62FA845D}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E7A2BF7E-C939-4EB2-8A4A-FE99DFC739ED}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {E7A2BF7E-C939-4EB2-8A4A-FE99DFC739ED}C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {F61F2821-694C-475F-99AB-6AF2EFDF40FD}
Error: Unable to start C:\Users\grego\OneDrive\Bureau\Nouveau dossier\MSIClean32.exe {F61F2821-694C-475F-99AB-6AF2EFDF40FD}Cleaning Quicken 2002
Cleaning Quicken 2001
Cleaning Quicken 2000
Cleaning Quicken 99
Cleaning Quicken 98
Cleaning Quicken 97
Cleaning Install Folder
Cleaning up Desktop
Cleaning StartMenu

Uninstallation Completed

Gregrenie

Dear UKR. Still not able to install Quicken on my computer. This is very anoying not be able to use this great sotfware. As you cna see above, the MSICleanup software is not able to to run.
Any possible solution,
Waiting for yoru feedback
Merry Christmas
Gregoire RENIE

Greg_the_Geek

Try moving QCleanUI.exe &  MSIClean32.exe to a folder that's local and not a OneDrive folder. Also, is your Windows account an Administrator account?

Gregrenie

Good evening. I had move the files to the root c:, same issue. I have checked as well my account is admin. Very strange and enoying. Any other idea ?
Gregoire

Greg_the_Geek

You could try the free Revo Uninstaller.

Download Revo Uninstaller Freeware - Free and Full Download

Gregrenie

Dear Greg. Super, it works. Very good software to resolve this type of issue. Thanks again for your help.
Merry Christmas and Happy new year