Interactive Brokers Direct connect errors

Brad2

I have not been able to sync my Interactive Brokers account since last week. I get an OL-332-A error and resetting does not work either...just a message that Quicken cannot connect to the server. I have not changed my password or anything else. I am able to login to my account online without issues.

Mike33322

Same thing is going on with my IB account. Just started last week after Quicken update. Quicken indicates my password doesn't match, but I am able to log in directly to IB on my phone and laptop using this password without issues.

Brad2

Crazy, right? And I just updated to R36.56 a moment ago which did not fix it either. No response from Quicken yet.

Quicken Jared

Brad2 said:

I have not been able to sync my Interactive Brokers account since last week. I get an OL-332-A error and resetting does not work either...just a message that Quicken cannot connect to the server. I have not changed my password or anything else. I am able to login to my account online without issues.

Hello Brad2,

Thank you for bringing this issue to the attention of the Quicken Community. I appreciate that you reached out to us about this, and I am saddened to hear that you are experiencing this error message.

It may be beneficial to our support team - and increase the expedience of the response - if you report the problem in Quicken. Would you be willing to do this? You would simply have to go to 'Help' then 'Report a problem'.

Thanks,

Quicken Jared 

Brad2

I did exactly as you described. Have not received any response.

Quicken Anja

Hello @Brad2,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific guidance provided in this support article regarding error OL-332.

If the guidance fails to resolve your issue, then as stated at the bottom of the article, you will need to contact your financial institution for further assistance; "If you are still receiving the error, and you believe that the Customer ID and password are correct, please contact the financial institution for further assistance". 

Thank you!

Brad2

I fixed it!!
The issue is that the IBKR account needs the "Query ID" & "Token" to be renewed every year as it expires. To renew it, go to:
https://portal.interactivebrokers.com/AccountManagement/AmAuthentication?action=ManageAccount

Quicken Anja

@Brad2 Thanks for the update! Glad to hear you found a solution that worked for you.