Sams Club Mastercard Account - No longer working since last update

My web connect to Synchronicity for the Sam's Club MC is no longer downloading transactions although it says it is updated. I've tried to resect the account, deactivate and reactivate but neither option has enabled the correct transactions to download. I tried to download a QFX file and load that but the systems says they are not the same account. The account is linked to Samsclub.syc.com. Online balance is correct but the transactions do not match. Any suggestions?

Comments

  • Hi, @sprigmore

    Thank you for reaching out to the Community with your question. I apologize for the inconvenience. My suggestion would be to see how this account reacts in a Test File. You may do this by navigating to File > New > Start from Scratch. Please select Don't use Mobile & Web and try to connect the account there. Does it react similarly? Alternatively, do you get downloads in this file? 

    Once you have tried this step, please update us with the results so that we may troubleshoot this issue further. Thank you!

    -Quicken September
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