update transactions hangs

Dr John

Just installed new quicken program update, tried to update transactions -- quicken hangs, have to restart computer. Can't you fix this problem?

Quicken Jasmine

Hi @Dr John,

Thank you for contacting the community. I am sorry that you are experiencing these issues. 

We do currently have an active alert regarding this issue, you can follow this link and bookmark the alert in order to stay up to date on any resolutions that we find and any further alerts regarding this issue. 

https://community.quicken.com/discussion/7904181/new-12-21-21-slowness-updating-accounts#latest

Thank you,
Quicken Jasmine

Jejagua

That alert shows resolved but the problem persists. Discover accounts complete quickly in one step update but the other accounts spin indefinitely in "Processing Data."

Quicken Paloma

Hello @Jejagua, 

Thank you for for your response. The link previously provided may show resolved but we do have a current alert open which may be correlated with you issue. 

To receive updates and more information as it becomes available please visit the link below. 

https://community.quicken.com/discussion/7904619/new-12-28-21-slowness-or-errors-when-performing-a-one-step-update#latest

Let us know of any other questions or concerns. 

-Quicken Paloma