We need the restoration of direct connect with Schwab

ysg26
ysg26 Quicken Windows Subscription Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
The change the web Express plus is a disaster. It's not working and it's messing up everybody's data file. It's time for Quicken to recognize this and to undo its transition

Comments

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    You need to contact Schwab, it was their decision.
    Quicken Subscription HBRP - Windows 10
  • ysg26
    ysg26 Quicken Windows Subscription Member ✭✭
    They deny it. They said it's Quicken
  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    edited December 2021
    Hello @ysg26, 

    Thank you for reaching out to the Quicken Community. Pardon the confusion, but Direct Connect goes through bank servers to obtain and download information into Quicken. At Quicken we do not have access to bank servers and could not ultimately decide whether or not to keep/provide Direct Connect. The only connection that would be at the discretion of the Quicken team(s) would be Express Web Connect. 

    Hope this provides some clarity. 

    -Quicken Paloma
  • ysg26
    ysg26 Quicken Windows Subscription Member ✭✭
    So maybe many of us Schwab customers should make some noise at Schwab to restore Direct Connect. Granted their Customer Service is not as good as it used to be since Robinhood arrived on the scene
This discussion has been closed.

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