Error connecting to Thrivent Financial (thrivent.com)

TimGossett

I've been trying to connect Quicken to my accounts with Thrivent Financial (not the credit union), but I keep getting this same message.

"AGGREGATOR_IN_ERROR (FI_TIMEOUT:FDP-102)"

Following the suggestion on this other post (https://community.quicken.com/discussion/7901323/wsfs-bank-personal-account-setup-download-error-fdp-102-q-mac), I updated my password to make sure it only included specific special characters, but that didn't work.

Below is the log from the most recent attempt:


$app_build_number: 605.42621.100
$app_version_string: 6.5.0
$model: MacBookPro17,1
$os_version: 12.1
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: D1AFD164-2C7D-4B27-8E96-CF8543662942
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2021-12-20 20:34:34 +0000
dataset_id: 305689723568706824
dataset_platform: QMAC
date (EST): 2021-12-25 12:57:38
date (GMT): 2021-12-25 17:57:38
date (PST): 2021-12-25 09:57:38
document_qcs_id: 305683545023370496
documentDisplayName: G***************.quicken
documentUserId: 305683545023370496
documentUserName: ********************
early_access: 1
installation_id: 3F6EA8D4-DEF3-443D-A23A-18969B6BC51E
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro17,1
rawAggregatorPref: fdp
receiptUserId: 305683545023370496
receiptUserName: ********************
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/New_York (EST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: NEW


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 66707

FI name: Thrivent Financial

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/**************9584\/poll",
"id" : "**************9584",
"clientId" : "F355ACDE-6720-4F6B-A5D2-EE3ED3DBE0E9"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Request unsuccessful. Please try again."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "**************9584",
"isProcessing" : false
}

TimGossett

I tried again this morning, and I saw a different error message:

"AGGREGATOR_IN_ERROR (FDP-163:CP_SCRIPT_ERROR)"

Below is the log from that attempt. I noticed that the detail for that error says:

"Invalid Wareki year. Account Key change required"

From another post (https://community.quicken.com/discussion/7853995/cp-script-error-ccscrape-163-invalid-wareki-year-account-key-change-required), it looks like this requires a code change on Quicken's side in order to fix?



=====

$app_build_number: 605.42621.100
$app_version_string: 6.5.0
$model: MacBookPro17,1
$os_version: 12.1
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: D1AFD164-2C7D-4B27-8E96-CF8543662942
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2021-12-20 20:34:34 +0000
dataset_id: 305689723568706824
dataset_platform: QMAC
date (EST): 2021-12-26 09:58:12
date (GMT): 2021-12-26 14:58:12
date (PST): 2021-12-26 06:58:12
document_qcs_id: 305683545023370496
documentDisplayName: G***************.quicken
documentUserId: 305683545023370496
documentUserName: ********************
early_access: 1
installation_id: 3F6EA8D4-DEF3-443D-A23A-18969B6BC51E
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro17,1
rawAggregatorPref: fdp
receiptUserId: 305683545023370496
receiptUserName: ********************
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/New_York (EST)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: NEW


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: (null)
BID: 66707
FI name: Thrivent Financial

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/**************9584\/poll",
"id" : "**************9584",
"clientId" : "F355ACDE-6720-4F6B-A5D2-EE3ED3DBE0E9"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-163",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Invalid Wareki year. Account Key change required"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "**************9584",
"isProcessing" : false
}

Quicken Paloma

Hello @TimGossett, 

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, how long has this issue been occurring? Also, could you please submit a bug report with the log files? 

To do this please select Help >Report a problem. 

When you have a chance please elaborate further, submit a bug report and let us know!

-Quicken Paloma