Quicken says there is an update but fails to download it.

taffeys
taffeys Member ✭✭✭
Quicken notifies there is an update (Version R37.62) but cannot download it. Says it cannot access server.
Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
Windows 11 Pro x64 Version 21H2 Build 22000.675
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Try Help -> Download Latest Version
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • taffeys
    taffeys Member ✭✭✭
    edited December 2021
    Chris_QPW said:
    Try Help -> Download Latest Version
    That path does not exist. The Quicken video instructions are wrong; do not correctly lead you to any downloads. And the Quicken download page does not list Version R37.62. Very poor customer support for a platform this mature.

    UPDATE: Version R37.62 has been removed from "Check for Updates".
    Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
    Windows 11 Pro x64 Version 21H2 Build 22000.675
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Help -> Download Latest Version doesn't exist if you are on the latest version, so most likely it thinks you are already on the latest version.  If you are still on R37.52 then most likely what happened is in between these times they have "paused" the release and you can't get it anymore until they release it to everyone or post the patch on this page:
    Update and Mondo Patch: Subscription Release of Quicken for Windows
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    The just posting the R37.62 patch to the update page if you want to get it (it is still stagged release/paused mode):
    Update and Mondo Patch: Subscription Release of Quicken for Windows
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • taffeys
    taffeys Member ✭✭✭
    Chris_QPW said:
    The just posting the R37.62 patch to the update page if you want to get it (it is still stagged release/paused mode):
    Update and Mondo Patch: Subscription Release of Quicken for Windows
    Thanks Chris! I was able to download this patch after several retries. Windows 11 Pro did not like the patch; I had to run a troubleshooter that reported the patch was compatible with Windows 8. I accepted the suggested fix and it installed.
    Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
    Windows 11 Pro x64 Version 21H2 Build 22000.675
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Interesting, maybe that was the reason it didn't install automatically.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • taffeys
    taffeys Member ✭✭✭
    Another interesting item; Quicken says it's installed on Windows 10 Enterprise, not Windows 11. 
    Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
    Windows 11 Pro x64 Version 21H2 Build 22000.675
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