Dell Preferred Account connection/download not working

kknj Member ✭✭
So it looks like Dell has a new 2FA that started today for their Preferred Account access. They send a code now (by email in my case.) After entering the code, the connection/download fails. CC-506. I can't ADD a Dell Preferred Account either. "It's not your fault."

One by one, accounts are failing: Honda Financial, Dell Preferred Account, ...


  • Quicken Alyssa
    Hello @kknj,

    Thank you for taking the time to visit the Community and report the issues you are experiencing, though I am sorry you are having issues at all. 

    A CC-506 is what we call an "account mismatch". This can be caused by using the wrong instance from the bank list, or maybe the bank changed the account's name. Here is a Knowledge Base article with steps on how to resolve this. 

    Do let us know if the issue is not resolved after following the steps outlined in the link provided.

    Thank you!

    Quicken Alyssa

  • kknj
    kknj Member ✭✭
    Sorry for the delay in getting back. This appears to be resolved on my end.
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